General Conditions of Sales

Booking conditions

General Conditions of Sale (Updated 08/07/2020)

Article 1: Identification of the seller
Article 2: Opposability of the general conditions of sale
Article 3: Order
Article 4: Price - Billing
Article 5: Delivery
Article 6: Delay in delivery
Article 7: Product information
Article 8: Payment
Article 9: Reception - Returns
Article 10: Retention of title
Article 11: Guarantee
Article 12: Obligations of the seller
Article 13: Customer obligations
Article 14: Intellectual property rights
Article 15: Suspension of force majeure obligations
Article 16: Settlement of disputes
Article 17: Regulations on GSM repeaters

Article 1: Identification of the seller

the site is the property of the company, whose registered office

The purpose of these general conditions of sale is to govern the contractual relations between the company and the end customer, user of the site Any order validated on our site implies acceptance of the latter, which are intended to define the sales regime and the rights and obligations arising therefrom.

The contract for the sale of goods purchased on the site consists of the general conditions of sale in force at the time of the order and the order form. You are invited to read these before confirming your order. On the other hand, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale.

Article 2: Opposability of the general conditions of sale

Our sales are subject to these general conditions which prevail over all purchasing conditions, except formal and express derogation from us.

These general conditions of sale are available on the seller's website it is up to each customer to take cognizance of them before placing an order, by consulting them on the website or by requesting them by telephone or e-mail.

Article 3: Order

To order the buyer can use the website The customer validates his order when he activates the link "Confirm order" and confirms the order process. He then implicitly accepts the order process and these general conditions of sale.
The data recorded by the seller constitutes proof of the nature, content, date and method of payment of the order. This is archived by the seller; the customer can access this archive by directly consulting the history of their customer account on the site or by contacting customer service by e-mail: contact (at)

Orders are only final when they have been confirmed in writing by the Seller.

For all orders from companies, only pro-forma invoices, quotes or purchase orders, issued by the seller, duly signed by a legal representative and accompanied by the words "Good for agreement, read and approved" and the stamp of the client company will be taken into account.
For all orders from French administrations, only pro-forma invoices, quotes or purchase orders, issued by the seller, accompanied by the administrative purchase order issued by the administration, duly signed by a legal representative accompanied by the words " Good for agreement, read and approved "and the administration stamp will be taken into account.

Article 4: Price - invoicing

The prices indicated are established on the basis of the economic conditions in force, excluding delivery costs. The delivery costs are the responsibility of the buyer and are invoiced at the end of the order in addition to the products ordered.

The prices including VAT are inclusive of all taxes on the basis of the prices communicated to the buyer, unless otherwise specified.

The price promotions displayed on the website, communicated in the press, offered by e-mail to customers registered with our promotion letter or published by our various partners, are valid for the period indicated (date and time) and exclusively reserved for orders posted on the website. Certain price promotions may be subject to promotional codes. These promotional codes are not cumulative and are not refundable. For the buyer to benefit, it is mandatory to register them in the box reserved for this purpose during the validation of the order on the website. Unless otherwise stated by the seller, these promotions will in no case be applied via other distribution channels (telephone, fax, mail, e-mail, stores, etc.).

Any deduction made from our invoices for any reason is deductible from our turnover and results in a reduction proportional to the amount of VAT.

An invoice is established for each delivery, even partial, and is immediately available for consultation and printing on the website. in the client's secure account ("My Account" section). The customer can obtain a copy of his invoice upon request (telephone, fax, letter or e-mail).
The invoice issued at the time of delivery is payable in cash.

Article 5: Delivery

When validating the order, the customer accepts the delivery times which are Maximum:

40 days Maximum in Eco delivery.
30 days Maximum in Standard delivery.
Maximum 30 days in Express delivery.
Some items marked in stock can be shipped directly from partner suppliers to the customer of our store.
The seller reserves the right to make any modification he deems useful to his products at any time without modifying the products previously delivered.
The delivery is carried out either by the direct delivery of the goods to the purchaser, or by simple notice of provision, or by delivery to a transporter.

The buyer agrees to accept deliveries within a period fixed with the seller.

In any event, delivery on time can only be valid if the buyer is up to date with his obligations to the seller.

The products are deliverable at the agreed place at the expense of the buyer.
In case of loss, the buyer must notify the seller of the non-receipt of his order in writing, an investigation is carried out near the carrier and may take several days (21 days minimum). During this investigation, no refund or return will be made. After confirmation of the loss of the package, on the part of the carrier, the buyer will benefit from the reimbursement of his purchase or the re-shipment of his order.

In the event of damage or failure to deliver, it is up to the buyer to formulate precise and detailed reservations on the delivery receipt of the carrier in the presence of the delivery person and to confirm these same reservations by registered letter within three working days. following receipt of the goods from the carrier and the seller. In the absence of these reservations, the seller will in no case be held liable and therefore no claim for compensation will be granted.

Article 6: Delay in delivery

A delay in delivery may be registered in the following cases:

- Order validation: For security reasons and in order to protect our customers from possible credit card fraud, all orders are subject to verification. Additional information may be requested from the buyer to confirm his purchase. Also for any order for an amount greater than a ceiling set by the seller, an identity document as well as proof of address will be sent to us by e-mail.

Failing to provide the necessary supporting documents for the validation of the order, it will be considered void within eight days from the date of the order.

- Availability: We strive to communicate the most accurate availability information possible, the delivery times displayed on the products being replenished are subject to change without notice and essentially depend on the information collected from our suppliers.

- Cancellation of order: Unless expressly agreed by the customer by telephone, fax, e-mail, letter or on site, failing delivery within thirty days from the date of the order, the customer will be informed as soon as possible by e-mail, fax or mail of impossibility of delivery. The order would then be considered canceled and payments which would have been made by any means whatsoever would be reimbursed by check, bank transfer or credit card credit in euros and within a maximum period of thirty days.

Article 7: Product information

All the texts and images presented on the site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited without the formal agreement of the company. Similarly, any setting up of hypertext links to the site without the express authorization of the legal representative of the company is strictly prohibited.

Article 8: Payment

Invoices are payable upon shipment of the equipment.

By express agreement and unless deferral requested in time and granted by the seller, failure to pay for our products by the due date will result in:
- the exigibility of all sums remaining due, whatever the method of payment provided.
- any unpaid amount, on the due date shown on the invoice, will result in the application of penalties of an amount equal to one and a half times the legal interest rate.
- any invoice recovered by the litigation department will be increased as a penal clause, not reducible, by an indemnity equal to 15% of the sums due, in addition to legal interest and any legal costs.

Payment can be made in three ways:
- Bank card (CB, Visa or Mastercard): The part dedicated to online payment of the website is subject to a security system (128 bit SSL encryption). The debit of bank cards is made on the same day of dispatch of the order and not upon validation of the order by the buyer, subject to validation of the transaction by the competent payment centers, failing which the order will not could be taken into account.
In case of refusal of transaction by payment centers, the seller reserves the right to suspend the corresponding orders, the buyer will be notified by e-mail, fax, mail or telephone and will have to contact his bank to unblock the transaction .

- Bank transfer: A transfer corresponding to the total amount of the order must be made to the seller's account. Final confirmation of the order and delivery thereof are subject to receipt of the transfer, any costs due to the transfer, whatever their nature or origin, being fully borne by the buyer.

Article 9: Reception - return

Without prejudice to the arrangements to be made vis-à-vis the carrier, complaints about apparent defects in the product delivered to the goods ordered or in the packing list must be stipulated upon receipt by registered letter with acknowledgment of receipt.

For any product return, the buyer is invited to contact the after-sales service who will indicate the procedure to follow. The return number is valid for a period of 7 working days from the date of allocation.

The product must be returned in its original packaging for withdrawal, without modification or alteration and complete (accessories, notices, drivers, etc.), the whole protected by an over-packaging making very apparent mention of the number of return. If this were not the case we reserve the right to refuse the treatment of these products our suppliers imposing the same constraints on us. The software can only be returned in their original packaging, sealed and intact. The consumables (CD, DVD media, cartridge, ink cartridge, toner, etc.) used cannot be returned or exchanged.

The costs and risks of return are the responsibility of the purchaser. It will be up to the buyer to provide any justification as to the reality of the anomalies noted and the customer will have to leave to the seller any facility to proceed to the observation of these defects and to remedy them.

For any distance purchase (mail order sale), the Purchaser (excluding professionals) has a period of fourteen clear days from the date of receipt of the equipment to exercise its right of withdrawal (art. L 121-16 al. 1 of the Consumer Code), subject to respecting all the other conditions above relating in particular to the packaging conditions and the conditions of use. The costs of administration, care and delivery are not reimbursable. The provisions of this law are not applicable to relations between professionals (DGCCRF Notice n ° 89-145 of December 28, 1988, BID 1989/5 p.6).

Article 10: Retention of title

The seller retains ownership of the goods sold until actual payment of the full price in principal and accessories.
The customer is therefore prohibited, in the event of incomplete payment, from having the products to resell or transform them.
The customer undertakes to immediately notify the seller of all difficulties likely to cause its failure, of any seizures made by third parties on products.
These provisions do not preclude the transfer to the buyer, upon delivery, of the risk of loss and deterioration of the goods sold as well as of the damage it could cause.
In the absence of payment, even partial, the seller will be entitled to demand the immediate return of the equipment delivered.
All the costs generated by this return will be borne by the customer.
It is expressly agreed between the parties that any deposit paid will remain with the company for damages.

Article 11: Guarantee

Unless otherwise indicated, the equipment delivered is guaranteed by the seller in accordance with the public order rules of the Civil Code.
In addition, the customer benefits from the guarantee granted by the manufacturer to his reseller, for a period of one year without, however, the guarantee given by the seller being able to be superior in duration to that of the manufacturer.
However and unless the seller indicates otherwise, the duration of the contractual warranty for used, reconditioned equipment and all types of batteries will be limited to three months.

In the event that the warranty period granted by the manufacturer is more than one year, the buyer will contact the manufacturer directly to assert his warranty from the second year or, if he wishes, delegate the processing of the return manufacturer to seller by paying the support costs (shipping and return package, previously communicated by the seller).

Excluded from the scope of the warranty are faults and deterioration caused by wear and tear, by an external accident (for example: faulty maintenance, shock, lightning, etc.), by use or installation not conforming to specifications and to the manufacturer's recommendations or by using unsuitable accessories or consumables.

However, for any return under the guarantee, the shipment is the responsibility of the customer and at his risk. The costs of return after repair, are the responsibility of the seller in mainland France and billed to the buyer for any other destination including the DOM-TOM.

All products that you buy from, including those of brands other than are covered by the seller's legal warranty of two years against non-conformities in accordance with the provisions of the Consumer Code and by the seller's legal guarantee against hidden defects in accordance with the provisions of the Civil Code.

Article 12: Obligations of the seller

The seller undertakes to submit, at the latest at the same time as the provision of the equipment, the technical notice containing all the explanations useful for the installation of the transferred equipment.

The seller reserves the right to supply, in the event of unavailability of component or software products, in particular, any component or software products which meet the same performance criteria according to their technical instructions.

The seller does not guarantee the absence of a defect in the design and manufacture of the equipment, the customer retains its direct warranty rights with the equipment manufacturer.

Article 13: Customer obligations

The customer must, under his sole responsibility, determine his needs and choose his hardware and software.
He must ensure payment of his costs within the allotted time.
He must ensure that the site and the environment comply with the instructions in the technical notice given by the seller.

Article 14: Intellectual property rights

Any use in any way whatsoever of the seller's brand or its derivatives is prohibited.
Likewise, the client is prohibited from using the brands distributed by the seller in any way.

Article 15: Suspension of force majeure obligations

In addition to the elements usually retained by French case law, the seller's obligations may be automatically suspended in the event of elements independent of his express will preventing the normal performance of the contract, such as:
- fire,
- storm,
- flooding,
- computer failure.
The seller, noting the event, must promptly inform the other party of the impossibility of performing the service.

As soon as the cause of the suspension of obligations has disappeared, the seller will inform his client of the resumption of his obligation.

Article 16: Settlement of disputes

The applicable law between the parties is French law.
The parties will seek before any contentious action an amicable agreement.
In the event of a dispute with professionals and / or traders, it will be subject to the jurisdiction of the Commercial Chamber of the Tribunal de Grande Instance.

Article 17: Regulations on GSM repeaters

It is not possible to install and use a GSM (or UMTS) repeater in France without having the appropriate administrative authorization or without the formal agreement of the operators concerned by the frequencies emitted by the repeater. Unless otherwise stated, the references come from the postal and electronic communications code.
First of all, the use of a radio frequency is subject to administrative authorization (article L41-1).
The frequencies reserved for the public radiotelephony service GSM 900/1800 / UMTS are thus operated by operators duly authorized by the Regulatory Authority for Electronic Communications and Posts (ARCEP). Failure to comply with these provisions exposes the offender to the criminal sanctions provided for in Article L 39-1. In addition, this same offender may be notified of a tax in the amount of € 450, established by article 45 II of the finance law for 1987 as amended, for intervention costs incurred by the administration.